Your benefits:
- Customer-specific service add-ons for professional IT support
- On-site and remote support for customers with no or small IT organisations
- Know-how management, Business Process Management and professional staff training
- Automated features to optimise daily processing
Effective IT support tailored to your needs
In addition to the hotline service contracts, Vanderlande Industries offers a wide range of IT & controls related services to cover the life cycle of these components, as well as IT-based help for your organisation and professional training. This enables you to keep your system and staffing up-to-date, thereby minimising system downtime.
Vanderlande Industries can support you with the following professional IT Services:
- Customer IT training
- Standard customer training
- Dedicated training for end-users, key users, system administrators etc.
- Remote monitoring service
- Covers hardware and software process monitoring
- Site-based system maintenance
- Covers hardware and software process monitoring
- On-site stand-by service
- On-site support during critical business periods
- Implementation service for software enhancements
- Implementation of customer-specific functionality
- IT migration service
- Life cycle plan and support
- Covers hardware, operation systems, all software (LLC/HLC/database)
- Business Process Analysis service
- Covers business process analysis and implementation of improved processes based on Business Process Intelligence (BPI)
- Patch and anti-virus service
- Covers service to implement patches and anti-virus updates for third-party software
