Your benefits:
- Realtime monitoring of hardware and database(s)
- Automated hardware failure detection
- 24/7 preventive error management
- Minimises effort of local customer IT organisations
Monitoring of IT hardware & databases
Remote monitoring services from Vanderlande Industries provide proactive realtime hardware monitoring and database monitoring to increase the uptime of the business-critical IT landscape. These services are an essential part of preventive database tuning and optimization, with proactive monitoring of IT components to ensure that problems are detected before any system failure occurs. This allows effective action to be taken at a very early stage, thereby reducing downtime to an absolute minimum.
Hardware and database monitoring constantly checks the status of the active servers and the Oracle database, and issues alerts and warnings by e-mail directly to the 24/7 Vanderlande helpdesk as part of an enhanced hotline service. If the system itself or the connection fails, this will also be noticed.
In combination with the recommended support packs (e.g. HP carepacks), remote monitoring services ensure optimal preventive error management and preventive maintenance. The solution consists of a secure server with a Vanderlande monitoring application linked to the customer’s e-mail infrastructure.
The Vanderlande Industries ITIL*-based Call Management system handles all incoming messages with automatic e-mail alerting and escalation as required. The service includes quarterly reporting to the customer, which provides valuable information about the stability of all hardware and database components.
* ITIL: Information Technology Infrastructure Library; a set of concepts and practices for IT Services Management (ITSM), IT development and IT operations.
